Refund policy
Return Window
Parker & Finch accepts eligible returns within 15 days of the date you receive your order. If you would like to return an item, please contact us within this 15-day period so we can provide the return instructions.
Return Eligibility
To be eligible for a return, the item must:
- Be unworn and unused.
- Be in its original condition.
- Have the original tags attached, when applicable.
- Include the original packaging, when applicable.
- Be accompanied by your order number or other proof of purchase.
Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrectly.
Items that have been worn, washed, altered, damaged after delivery, or returned without the required tags or packaging may not qualify for a refund.
Restocking Fee
A 20% restocking fee applies to eligible returns for orders exceeding $100. The restocking fee will be deducted from the approved refund amount.
How to Request a Return
To request a return, please email support@parkerandfinch.com with your order number and the reason for the return.
Our support team will review your request and provide the applicable return instructions. Please do not send an item back before receiving return instructions from our team.
Order Cancellations
If you need to cancel an order, please contact us at support@parkerandfinch.com as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered processing or fulfillment, we may no longer be able to cancel it.
If the order has already been shipped, the cancellation request will be handled according to our return policy.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from the item you ordered, contact us at support@parkerandfinch.com as soon as possible.
Please include your order number and a clear description of the issue. We may request photographs of the item and packaging so we can review the issue and determine the appropriate resolution.
If the issue is confirmed, we will work with you to provide an appropriate resolution.
Items That Cannot Be Returned
Because Parker & Finch sells apparel, certain items may not be eligible for return when their condition prevents them from being resold.
Returns are generally not accepted for:
- Worn or washed clothing
- Items that have been altered, damaged, or stained after delivery
- Items missing original tags when tags were provided
- Items that are returned without the required original packaging, where applicable
- Personalized or custom-made items, where applicable
If you are unsure whether a specific item qualifies for return, please contact support@parkerandfinch.com before sending it back.
Exchanges
We do not process direct exchanges at this time.
If you need a different size, color, or another item, you may request a return for the original eligible item and place a new order separately. The original item must meet the return requirements described in this policy.
European Union Right of Withdrawal
Customers in the European Union may have the right to cancel an online purchase within 14 days of receiving the order, without providing a reason, subject to applicable legal exceptions.
Where applicable, statutory consumer rights take precedence over the return conditions stated in this policy.
Customs and Import Delays
For international orders, packages may be subject to customs inspections, import procedures, duties, or taxes imposed by the destination country.
Customs processing times are determined by the relevant authorities and are outside of Parker & Finch's control. As a result, customs-related delays may affect the estimated delivery timeframe.
Refunds
Once your returned item is received, we will inspect it to determine whether it meets the eligibility requirements.
If your return is approved, the applicable refund will be issued to the original payment method within 10 business days of return approval.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
If you have not received your refund after 15 business days from the date of approval, please contact support@parkerandfinch.com and include your order number so we can assist you.